Thursday, September 17, 2009

Blackboard E-mail Messages

E-mail messages sent from Blackboard are being flagged as junk mail by BearMail, which is managed by Microsoft. Microsoft has been made aware of the issue and is working toward a resolution to whitelist the e-mail messages sent from Blackboard. Until then, there are 3 options available to students:

1. Check your junk folders to check for false positives and clean them out on a regular basis.

2. Disable junk e-mail filtering by selecting Options->Junk E-Mail->Select radio button "Don't filter junk e-mail".

3. Create e-mail contacts and select Options->Junk E-Mail->select checkbox "Also trust e-mail from my Contacts" which is below the Safe Senders dialog box. Contacts can easily be created from e-mails received from other users by selecting the e-mail message, right-clicking on the sender's e-mail address and choosing “Add to Contacts...” The firstname and lastname need to be filled in, but those are the only mandatory fields.

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