Thursday, May 27, 2010

Blackboard Maintenance

We apologize for the inconvenience, but the Learning Management System (Blackboard) may be unavailable for SCHEDULED maintenance on Friday, May 28th from 12AM through 4AM. The Blackboard Managed Hosting team will be performing operating system level optimizations to improve performance and stability. During this maintenance window, service interruptions will occur for all Blackboard services. For additional support, contact the Technical Support Center via telephone at 970-351-4357 or e-mail: LMS.Support@unco.edu.

Monday, May 24, 2010

Blackboard E-mail Messages

E-mail messages sent from Blackboard are being flagged as junk mail by BearMail, which is managed by Microsoft. Blackboard Managed Hosting has been made aware of the issue and is working toward a resolution to white-list the e-mail messages sent from Blackboard, through Outlook Live (BearMail). Until then, there are 3 options available to students:

1. Check your junk folders to check for false positives and clean them out on a regular basis.

2. Disable junk e-mail filtering by selecting Options->Junk E-Mail->Select radio button "Don't filter junk e-mail".

3. Create e-mail contacts and select Options->Junk E-Mail->select checkbox "Also trust e-mail from my Contacts" which is below the Safe Senders dialog box. Contacts can easily be created from e-mails received from other users by selecting the e-mail message, right-clicking on the sender's e-mail address and choosing “Add to Contacts...” The first name and last name need to be filled in, but those are the only mandatory fields.

Friday, May 21, 2010

Blackboard Maintenance

We apologize for the inconvenience, but the Learning Management System (Blackboard) may be unavailable for SCHEDULED maintenance on Tuesday, May 25th from 12AM through 4AM. The Blackboard Managed Hosting team will be performing operating system level optimizations to improve performance and stability. During this maintenance window, service interruptions may occur for all Blackboard services. For additional support, contact the Technical Support Center via telephone at 970-351-4357 or e-mail: LMS.Support@unco.edu.

Tuesday, May 18, 2010

Blackboard Status

No issues reported at this time.

Friday, May 7, 2010

Blackboard Upgrade

The Information Technology and Instructional Design (IDIT) support team wanted to remind you that Blackboard will be unavailable from May 13-15 to complete the planned upgrade from Blackboard version 7.3 to version 9.0. Documentation and support resources for the new version are available for your review at http://www.unco.edu/blackboard/bbupgrade.html. If you are teaching a course (or courses) starting May 17, please be sure to check the course(s) in the new version on May 16.

We have also developed a variety of student support documents and a short tutorial for students which can be accessed at http://www.unco.edu/blackboard/student.html, and will be communicating with the students as well. If you have any questions or concerns regarding Blackboard or the scheduled upgrade, please contact the Technical Support Center 970-351-4357 or email technical.support@unco.edu.