Monday, May 24, 2010

Blackboard E-mail Messages

E-mail messages sent from Blackboard are being flagged as junk mail by BearMail, which is managed by Microsoft. Blackboard Managed Hosting has been made aware of the issue and is working toward a resolution to white-list the e-mail messages sent from Blackboard, through Outlook Live (BearMail). Until then, there are 3 options available to students:

1. Check your junk folders to check for false positives and clean them out on a regular basis.

2. Disable junk e-mail filtering by selecting Options->Junk E-Mail->Select radio button "Don't filter junk e-mail".

3. Create e-mail contacts and select Options->Junk E-Mail->select checkbox "Also trust e-mail from my Contacts" which is below the Safe Senders dialog box. Contacts can easily be created from e-mails received from other users by selecting the e-mail message, right-clicking on the sender's e-mail address and choosing “Add to Contacts...” The first name and last name need to be filled in, but those are the only mandatory fields.

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